Question 1

What products do you manufacture?

Accepted Answer

We manufacture a complete range of retail fixtures including gondola shelving, wall shelving, display cases, clothing racks, checkout counters, and custom fixtures for any type of retail store.

Question 2

Can you customize fixtures to my specifications?

Accepted Answer

Yes! We specialize in custom manufacturing. Send us your requirements, sketches, or reference images and we'll create exactly what you need.

Question 3

What materials do you use?

Accepted Answer

We use high-quality cold-rolled steel (0.7mm-1.5mm thickness), tempered glass (5mm-10mm), and premium powder coating. All materials meet international quality standards.

Question 4

What finishes are available?

Accepted Answer

Standard finishes include powder coating (any RAL color), chrome plating, and galvanized steel. Custom finishes like wood grain laminate are also available.

Question 5

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. Generally, it's around 30-50 units for standard products. For custom orders, we can discuss smaller quantities.

Question 6

What are your payment terms?

Accepted Answer

We accept 30% deposit to start production, and 70% balance before shipping. Payment methods include T/T bank transfer, L/C, and Alibaba Trade Assurance.

Question 7

How do I get a quote?

Accepted Answer

Send us your requirements via WhatsApp, email, or our contact form. Include product types, quantities, sizes, and your shipping destination. We'll respond within 24 hours.

Question 8

Do you offer samples?

Accepted Answer

Yes, we can provide samples for quality evaluation. Sample costs will be refunded when you place a bulk order.

Question 9

Which countries do you ship to?

Accepted Answer

We ship worldwide to 50+ countries including USA, UK, Australia, Middle East, Africa, Southeast Asia, and Europe.

Question 10

How long does shipping take?

Accepted Answer

Sea freight typically takes 25-35 days to USA, 30-40 days to Europe, and 20-30 days to Middle East. Express air freight is available for urgent orders.

Question 11

What shipping terms do you offer?

Accepted Answer

We offer FOB (you arrange shipping), CIF (we deliver to your port), and DDP (we handle everything to your door). Most customers prefer FOB or CIF.

Question 12

How are the fixtures packed?

Accepted Answer

All products are flat-packed in cartons with foam protection to minimize shipping costs and prevent damage. Assembly instructions are included.

Question 13

Is installation difficult?

Accepted Answer

No, our fixtures are designed for easy DIY assembly. We provide detailed instructions, video tutorials, and remote support if needed.

Question 14

Do you offer installation service?

Accepted Answer

For large projects, we can arrange installation teams in some countries or connect you with local contractors. Contact us for details.

Question 15

What if something is damaged or missing?

Accepted Answer

Report any issues within 7 days of delivery with photos. We'll send replacement parts at no cost or provide compensation.

Question 16

What is your warranty?

Accepted Answer

We offer a 2-year warranty on structural defects. Normal wear and tear or damage from misuse is not covered.

Question 17

What is the Free 3D Design service?

Accepted Answer

Send us your floor plan and we'll create a professional 3D store layout within 24 hours. It helps you visualize your store before ordering.

Question 18

What do I need to provide for the 3D design?

Accepted Answer

Just send us your floor plan (hand-drawn is OK), store dimensions, the type of products you sell, and any reference images of styles you like.

Question 19

Is the design really free?

Accepted Answer

Yes, the initial design is completely free with no obligation. It's our way of demonstrating our capabilities and helping you plan your store.

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